Manage the service desk and deliver excellent & consistent level of customer service via various touch points i.e. emails and phone
Oversee the certificate management process, including processing applications / requests, preparing & sending notifications, arranging appointments, and onboarding new participants while maintaining accurate records
Prepare billing reports for Finance to facilitate invoice generation...
Define and govern the target application architecture, engineering roadmap, technology standards, and modernization strategy for the UPOS & DA application portfolio.
Act as the technical design authority for complex and high-risk initiatives involving payment authorization, transaction processing, switching, settlement, reconciliation, onboarding, API integration, and payment gateway services.
Provide application development and infrastructure oversight across multiple implementation tracks, ensuring the delivery of secure, scalable, low-latency, highly available, and resilient payment solutions....
To perform customer service duty (mindset has to meet the realist challenges and demands of a Primary School setting).
To answer phone calls, manage visitors, take messages, respond to enquiries and provide general useful information (in a very dynamic environment where calls are volumous).
To be able to use school equipment such as photocopiers and scanners....