Consult business users to gather requirements, translates to technical solutions, process flow on ServiceNow platform
Ensure that ServiceNow solutions implemented are well maintained to meet or exceed a stakeholder’s reasonable expectations
Aligned with ServiceNow implementation best practices in detailed design and implementation phases of engagements through recommendations and documentation...
Gather and analyse requirements from business, operations and customer-facing stakeholders; define problems, expected benefits and priorities.
Translate business needs into product requirements, user stories, acceptance criteria and process maps for the engineering team.
Develop and maintain the product roadmap and prioritised backlog, balancing customer value, business impact, technical dependencies and delivery capacity....