Lead daily service centre operations: Overseeing service centre activities, including guest service, external / internal inquiries, guest order, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy, food & beverage and revenue growth
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Diploma or Bachelor's Degree in Business Administration, Procurement, Construction Management, Quantity Surveying, Project Management, or a related field.
Minimum 1–2 years of relevant working experience in procurement, project administration, construction, renovation, or interior design is preferred.
Good negotiation, communication, and organisational skills.
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Support procurement operations: Assist with purchasing materials and supplies, researching prices, and ensuring compliance with purchasing policies and procedures
Process and verify deliveries: Accept all purchased products, ensuring accuracy by checking deliveries against purchase orders, invoices, and specifications
Fulfill requisitions: Issue and deliver items to departments as requested, maintaining appropriate stock levels and notifying supervisors of low or out-of-stock items
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Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
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