Customer Technical Support: Handle after-sales technical enquiries from Malaysia-based customers via phone, email, or on-site visits; diagnose and resolve product issues related to lead-acid and lithium battery systems.2. On-Site Service & Troubleshooting: Perform installation checks, commissioning support, and fault-finding at customer sites; provide hands-on solutions for quality and operational issues in the field.3. Product Testing & Analysis: Conduct local testing on defective products returned by customers; document findings and coordinate with HQ Technical Support / R&D for complex cases.4. Customer Training: Deliver basic product operation and maintenance training to customers and local partners as required.5. Documentation: Prepare service reports, site visit records, and maintain accurate after-sales documentation for Malaysia accounts.6. Coordination: Liaise with Leoch China HQ Technical Support for escalated technical matters and spare parts coordination when necessary.7. Ad-hoc Duties: Perform any other after-sales related tasks assigned by the superior.
Provide comprehensive administrative support to the management team and various departments, including managing correspondence, scheduling meetings, and preparing reports.
Coordinate and manage office supplies, equipment, and facilities to ensure smooth daily operations.
Assist in the organization and execution of company events, meetings, and travel arrangements for staff.
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Provide comprehensive administrative support to the management team and various departments, including managing correspondence, scheduling meetings, and preparing reports.
Coordinate and manage office supplies, equipment, and facilities to ensure smooth daily operations.
Assist in the organization and execution of company events, meetings, and travel arrangements for staff.
...