Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
Operations & Floor ManagementOversee day-to-day store operations.Ensure smooth service flow, especially during peak periodsCoordinate effectively between kitchen and service staff.
Brand Strategy & Identity: Act as the custodian for Bomb Battle’s visual identity; ensure high-octane storytelling and consistent branding across all online and physical touchpoints.