Executes and oversees the processing and sourcing of purchase requisitions in strict alignment with Procurement policy, sourcing guidelines, and the ICF framework, safeguarding compliance and operational efficiency.
Leads the processing and execution of indirect materials and services requests within Coupa/SAP PtP systems, ensuring accuracy, timeliness, and compliance while embedding best practices across the team.
Leads daily coordination of sourcing and helpdesk activities, ensuring operational KPIs, productivity, and continuous improvement targets are consistently achieved at the business unit level.
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Reports directly to the GCOO on all operational matters of the Bank and of responsible for the operations of CCMD, Payment Operations, Trade Finance, Operations IB and Operations of MIDF Asset Management.
To ensure the conduct of risk management on the credit and market risk are relevant and up to date.
Periodic review of all operational procedures and workflows, to enforce changes to processes where relevant to manage better trade-off between risk and returns.
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This role owns day-to-day operations and the technical upkeep of the park, its assets and facilities, alongside the on-site team and the community experience.
As Senior Executive, Operations & Community, you will run PARC's daily operations, lead and develop the on-site team, manage contractors and vendors, and build strong relationships with property owners, tenants and the surrounding community. You will do this while staying true to EPIC's community co-creation approach and our Triple Bottom Line — People, Planet and Prosperity — ensuring the park is well-run, well-maintained, and genuinely valued by the people who use it.
To be fully conversant with monthly/daily sales performance and assist the executive to ensure maximum results for the business is achieved.
To assist the Executive in ensuring that standards of customer service and gift items production are consistently high and that the agreed standards are maintained, regularly checked and monitored.
To ensure all stock & cash/credit card handling procedures are adhered to at all times and any discrepancies identified are fully investigated with appropriate action taken.
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Support OPE Manager in driving regional process standardisation, governance and continuous improvement initiatives across the region.
Review As-Is processes, identify pain points, control gaps, duplication, inefficiencies and opportunities for standardisation or automation.
Develop or support To-Be process designs, operational policies, SOPs, guidelines, process maps, flowcharts, templates and other process documentation.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Handling customer service team’s inquiries and ensure to comply with operation procedures.
Handle necessary documentation for Sea Freight Shipments.
Coordinate with customer service team, co-loader, carriers, terminal operators, warehouse team, and transportation team for the collection of cargos.
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Prepare timely market analysis reports aligned with commercial needs, and track and update internal sales reports to support business visibility and strategic decision-making
Extract, collate, and analyze large datasets from internal data platforms to support market assessment, product evaluation, and accurate sales data tagging for incentive calculations
Conduct regular market surveys and competitive market research across the pharmaceutical, Over-the-Counter (OTC), and medical devices sectors to surface actionable market intelligence
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Continuous improvement of workshop processes, including work order planning and scheduling, to maximize productivity, resource utilization, and operational efficiency.
Monitor and analyze inventory data to optimize stock control, improve turnaround time, and enhance overall workshop performance.
Lead, coach, and develop the workshop team through effective mentoring, motivation, and skills enhancement to foster a strong customer service culture.
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