To be fully conversant with monthly/daily sales performance and assist the executive to ensure maximum results for the business is achieved.
To assist the Executive in ensuring that standards of customer service and gift items production are consistently high and that the agreed standards are maintained, regularly checked and monitored.
To ensure all stock & cash/credit card handling procedures are adhered to at all times and any discrepancies identified are fully investigated with appropriate action taken.
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Customization & Development: Write and optimize clean X++ code, create extensions, and build custom forms, tables, and classes following Microsoft best practices.
Reporting: Design and modify SSRS reports. Knowledge in Power BI and Power Apps integrations will be added advantage.
Application Lifecycle Management (ALM): Use Azure DevOps for source control (Git/TFS), build pipelines, and code deployments.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Hartalega Holdings Berhad is seeking a Senior Manager - Information Technology (System & Infrastructure Operation). The role governs enterprise-wide systems, infrastructure, and end-user computing, ensuring resilient, secure, and scalable IT services.
You will establish operational strategies, governance frameworks, and incident command to align IT with critical business objectives, while supervising capacity planning and vendor performance to sustain global operations.
Play a hands-on role in shaping a results-driven sales culture by regularly mentoring Operations and Area Managers, spotting areas for growth, and offering practical support when operational issues come up.
Oversee retail operations to ensure full alignment with company policies and procedures, all while placing the customer experience at the center of every decision made.
Lead the rollout of customer-focused sales strategies and ensure business priorities and performance goals are met across the Sales & Operations team.
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Handling customer service team’s inquiries and ensure to comply with operation procedures.
Handle necessary documentation for Sea Freight Shipments.
Coordinate with customer service team, co-loader, carriers, terminal operators, warehouse team, and transportation team for the collection of cargos.
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Prepare timely market analysis reports aligned with commercial needs, and track and update internal sales reports to support business visibility and strategic decision-making
Extract, collate, and analyze large datasets from internal data platforms to support market assessment, product evaluation, and accurate sales data tagging for incentive calculations
Conduct regular market surveys and competitive market research across the pharmaceutical, Over-the-Counter (OTC), and medical devices sectors to surface actionable market intelligence
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Own day-to-day product and website operations: resolve issues, run functionality checks, manage configurations, and handle ad-hoc stakeholder requests.
Set up, maintain, and sunset products and categories on the ecommerce website — including price calculations, margin settings, and page configuration.
Keep the webshop current: pricing, lead times, product information, and promotional content.
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Manage and maintain user access across key business systems including SAP, Coupa, Adobe, and internal workflow platforms, ensuring access rights are accurately provisioned, reviewed, and updated in accordance with organisational policies and operational requirements.
Support the preparation and timely submission of administrative finance-related documents, ensuring all submissions are complete, accurate, and aligned with internal approval processes and financial deadlines.
Monitor and track the status of payments across vendors and internal stakeholders, conducting invoice verification to ensure accuracy, completeness, and compliance with purchase orders and contractual terms prior to processing.
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Monitor, review and respond to alerts generated from the various security detection tools and case management systems in accordance with established service level agreements and objectives (SLA & SLO) .
Recommend triage actions and maintenance of runbooks and playbooks.
Investigate and escalate security incidents based on the severity level for each event/incident within SLA & SLO.
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The person will execute, monitor, and continuously improve production tasks assigned to the Statistical Operations function as sample maintenance and data quality checks.
Understand regular execution process with attention to detail and identify areas of automation and improvement
Execute processes of Statistical Operations and associated adhoc/project work. Execution work requires understanding of aspects of the universe, sample design, data queries and all related activities throughout the production process, potentially for different countries.
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