Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
Understand the scope of the contract and make sure that all work is carried out accordingly.
Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
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Oversee the financial and operational accounting, reporting and analytics for product lines (PL)
Monthly reviews with clear understanding of factors responsible for PL performances, monitor results vs forecasts and recommend corrective actions where required.
Prepare monthly management report commentaries on relevant performance vs prior periods and forecasts and review of relevant PL performance metrics and KPI's.
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