Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own and manage returns and replacement operations end to end, including coordination with relevant internal teams and logistics partners to ensure timely resolution.
Prepare and coordinate HR-related letters and documentation, including offer letters, confirmation letters, promotion letters, salary adjustment letters, transfer letters, resignation acknowledgements, and other employee correspondence.
Sales and Client Retention: Explain classes, memberships, and trial packages to new visitors, follow up on renewals or outstanding payments, and upsell packages.
Manage end-to-end recruitment of pandamart store operations personnel - sourcing, and screening candidates, conducting interviews, and managing the recruitment process, reference checking and offer management