Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Manage and develop a high-performing team, fostering knowledge enhancement and creating an overall agile workforce capable of adapting to new challenges and tasks.
Remittance Centralized Unit (RCU) Management: Oversee end-to-end processing of outward (IBG, RENTAS, SWIFT) and inward remittances, ensuring rigorous AML screening and adherence to Foreign Exchange Notices.
Resource Allocation & Movement Management: Manage and track resource allocation movements, including onboarding, offboarding, extensions, role changes, and allocation adjustments to ensure accurate workforce planning and reporting.
Operations Team Leadership: Lead, coach and develop the team responsible for running key operational workflows while continuously looking for better ways of working.
Drive Business Impact through Data: Write and optimize advanced SQL queries to extract insights from large datasets. Translate data into clear, actionable recommendations that influence marketing strategies, product enhancements, and business growth.
About Hytech:Hytech is a leading management consulting firm with headquarters in Australia and Singapore, specializing in digital transformation for fintech and financial services organizations. The company delivers end-to-end consulting services and robust middle- and back-office solutions, enabling clients to optimize operations, enhance efficiency, and stay ahead in a rapidly evolving digital landscape. With a team of more than 2,000 professionals worldwide, Hytech maintains a strong and growing international presence, with offices in Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and other locations.Job Responsibilities:- Perform daily trading monitoring procedures, including system operations, data verification, and preliminary assessment of abnormal activities.- Maintain proper records and report findings in accordance with established procedures.- Assist in compiling and updating records of irregular or abnormal trading activities.- Prepare periodic reports and provide recommendations for further action.- Maintain a clear understanding of the Group’s business boundaries and operational guidelines to ensure compliance in all daily activities.- Handle daily operational communications, coordination, and basic issue tracking across departments to ensure information accuracy and smooth workflow operations.- Carry out other operational tasks assigned by supervisors, paying close attention to detail and ensuring accuracy in all work.Requirements:- Detail-oriented, responsible, and capable of independently handling routine tasks and following established procedures.- Basic skills in report preparation, data processing, and data organization.- Patient and comfortable working with established procedures, regulations, and standardized processes, with a willingness to commit to a stable, long-term role.- Good communication skills, with the ability to coordinate with different departments and follow up on operational issues.- At least 2 years of working experience.- Good adaptability and the ability to respond effectively to unexpected situations and handle urgent issues.What We're Looking For:- At least 2 years experience in risk control, trading monitoring, or operational support.- Experience in securities brokerage back-office operations or an interest in investment and trading is an advantage. (Note: This is not a direct trading or dealer position.)- A degree or diploma in Finance, Accounting, Banking, or a related field is preferred.Working Location:- KL Eco City (accessible via LRT Abdullah Hukum)Working Hours:- 24x7 on-site shift rotation with competitive shift allowance (5 days of work per week)
Design AI Talkbot solutions for large enterprise customers, aligning product capabilities with customer business needs to highlight value and secure buy-in.
Partner with the Data Science team to resolve data‑quality issues and gaps; align on metric/KPI definitions and measurement methodologies; perform user acceptance testing (UAT) for newly deployed data sources and tables.