Incident & Support Management: Oversee the BaaS helpdesk and the end-to-end incident management lifecycle, including defining escalation paths, triaging critical system tickets, and leading post-mortem reviews for major outages.
Prepare and coordinate HR-related letters and documentation, including offer letters, confirmation letters, promotion letters, salary adjustment letters, transfer letters, resignation acknowledgements, and other employee correspondence.
The E-Commerce Catalog Operations Associate supports day-to-day catalog and promotional operations across Amazon, Shopee, and Lazada, ensuring product listings are accurate, promotions are correctly scheduled, and catalog issues are identified and resolved promptly.
Participate in bid defense preparations. Lead bid defense presentations in partnership with Business Development for large sized, multiple and full service, multiple country and/or multi regional studies. Understand project strategy and operationalise the agreed upon approach.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.