Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Validate data integrity and completeness of SKU setup prior to activation submission and maintain accurate product master data in SAP across all trade channels and markets.
Coordinate end-to-end recruitment for Australia-based positions, from job advertising and candidate screening through to interviews, reference checks and employment documentation.
Assist in designing and setting up new operating model related to portfolio/fund’s structure across Alternatives investment capabilities, in close collaboration with members of Operational Design and Delivery.
Monitors investigator sites with a risk-based monitoring approach: applies root cause analysis (RCA), critical thinking and problem-solving skills to identify site processes failure and corrective/preventive actions to bring the site into compliance and decrease risks. Ensures data accuracy through SDR, SDV and CRF review as applicable through on-site and remote monitoring activities. Assess investigational product through physical inventory and records review. Documents observations in reports and letters in a timely manner using approved business writing standards. Escalates observed deficiencies and issues to clinical management expeditiously and follow all issues through to resolution. May need to maintain regular contact between monitoring visits with investigative sites to confirm that the protocol is being followed, that previously identified issues are being resolved and that the data is being recorded in a timely manner. Conducts monitoring tasks in accordance with the approved monitoring plan. Participates in the investigator payment process. Ensures a shared responsibility with other project team members on issues/findings
Handle onboarding, offboarding and transfer administration for all people movements such as new hires, promotions, transfers, re-designation, resignations and terminations
Lead the implementation of hospital-wide strategic initiatives, translating national healthcare priorities and cluster directives into impactful operational outcomes that advance patient care and organisational goals.
Own the growth strategy and user metrics for our PC and mobile utility tools in overseas markets, with direct accountability for DAU, retention, and blended CAC.