Coordinate with banks, vendors, and other relevant parties involved in the payment process, including Direct Debit matters.
Generate, review and maintain loan stockout reports and provide monthly reports.
Review invoice documents and collaborate with internal and external parties to facilitate the timely and accurate delivery of administrative duties.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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