Requirement Gathering & Analysis: Collaborate with business, operations, and technical teams to collect and clarify requirements. Identify real user needs through feedback and business scenario analysis to define clear, actionable solutions.
Project Management & Coordination: Develop detailed project plans with clear timelines, milestones, and risk points. Coordinate with design, development, QA, and business teams to ensure projects are on track.
Documentation: Write clear and comprehensive requirements documents, functional specifications, and workflows.
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Operations Support Support the Operations Manager in the day-to-day management of mall operations, including both hard services (building services, mechanical & electrical systems) and soft services (security, housekeeping, pest control, waste management and landscaping)
Maintenance Coordination Assist in coordinating preventive, corrective and routine maintenance works for building services and facilities to ensure smooth daily operations of the mall.
Asset Enhancement Initiative (AEI) Coordination Work closely with the Operations Manager, Project team and contractors to coordinate operational requirements during AEI works and ensure minimal disruption to mall operations and tenants.
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Operations Support Support the Operations Manager in the day-to-day management of mall operations, including both hard services (building services, mechanical & electrical systems) and soft services (security, housekeeping, pest control, waste management and landscaping)
Maintenance Coordination Assist in coordinating preventive, corrective and routine maintenance works for building services and facilities to ensure smooth daily operations of the mall.
Asset Enhancement Initiative (AEI) Coordination Work closely with the Operations Manager, Project team and contractors to coordinate operational requirements during AEI works and ensure minimal disruption to mall operations and tenants.
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Monitor the performance and utilization of plant, machinery, vehicles, equipment, and contractors to maintain operational efficiency
Liaise with internal teams, contractors, suppliers, consultants, and regulatory authorities to ensure smooth execution of operational and project activities
Conduct site inspections, audits, and supervision activities to identify operational, safety, environmental, and quality issues, and implement corrective actions where required
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Accountable in ensuring all Critical Operations documents are properly filed at designated shared location e.g. Dropbox and internal shared drive accordingly based on period for ease references.
Responsible for ensuring customer monthly reports are prepared, reviewed and submitted to customers within client deadline for monthly reporting (e.g. 5th of the month).
Responsible for sending out circular/memo/change control form to the required customer for any event, obtain permission from customers and track the customer responses.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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