Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
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Drive sales-generating activities across assigned outlets to achieve and exceed sales targets, ensuring accurate and timely sales collections are deposited into the company's account
Supervise outlet Person in Charge (PIC) performance to ensure consistent compliance with Standard Operating Procedures (SOPs) and operational standards
Monitor and control outlet operating costs including expenses and labour costs, and conduct monthly cash audit checks to uphold financial accountability
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Join an established organisation with a sizeable retail and commercial operation in Malaysia, providing you with the platform to make meaningful contributions to business growth and transformation.
Play a key role in driving strategic direction, commercial performance, digitalisation initiatives, and organisational development as part of a committed senior leadership team.
Benefit from flexible working arrangements, generous pension contributions, and comprehensive training opportunities designed to support your career progression and enhance your skills.
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Leads the commercial operations of Cataract and Refractive businesses in the Malaysia and Singapore. Defines the organization’s long-range strategic plan and ensures that annual operating plan and objectives are achieved. Establishes comprehensive business strategies and oversees all tactics required to achieve them. Ensure all financial metrics are tracked and inventory levels is aligned with In-Market Sales.
Anticipates market trends and implements the necessary changes to meet customer needs. Assesses market data, determines, and prioritizes potential market growth opportunities. Implements and sustains business processes that ensure efficient execution of key business initiatives.
Leads, inspires and coach the commercial team and operates in a legal and ethical manner ensuring that products and services are marketed in accordance with compliance requirements. Manage distributor and ensure operational efficiencies are met. Builds and maintains relationships with key decision-makers in the local health care system, government agencies, regulatory bodies, key opinion leaders and community.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Lead and drive Supply Chain process optimization in Asia Pacific region, including but not limited to Order to cash, Supply & Demand Planning, Production-to-delivery etc. to improve business profitability, data transparency and process efficiency
Manage SCM performance KPIs development and analyse & control supply chain costs in the region
Act as a gatekeeper to ensure business transactions in compliance with relevant business rules, guidelines, and processes across the region.
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Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Typically possesses 6–10 years of experience in expense management, finance operations, or shared services, including experience leading global teams.* Provides operational leadership across global Expense Management services, ensuring service delivery excellence, governance, compliance, stakeholder management, resource planning, performance against SLAs/KPIs, and continuous improvement. Responsible for developing specialized capabilities across operational workstreams, quality management, audit programs, process governance, automation initiatives, and strategic service enhancements.* Proven work knowledge to manage payment reporting and reconciliation activities.
Strong proficiency in Japanese wih JLPT N3 and above is a MUST· Proficient in MS Office applications and any ERP software as an end-user.
To identify new sales opportunities, develop strategies & tactical plan to create competition edge. (eg Bundling offer and custom make proposal for breakthrough)
To gather market intelligence and support SWOT analysis & development (eg Competitor / useful recipe, Food Trend & etc)
To ice break & maintain good rapport with external stakeholders to ensure brand loyalty and business sustainability. (eg Exe Chef, Pastry Chef, F&B Manager, R&D Manager & etc)
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Day-to-Day Accounting: Record daily financial transactions, prepare journal entries, and maintain the general ledger system (FULL SET).
Month-End & Year-End Close: Execute month-end and year-end closing activities, including accruals, prepayments, and intercompany transactions within strict deadlines.
Balance Sheet Reconciliations: Prepare and review monthly balance sheet schedules and bank reconciliations to ensure accuracy and resolve variances promptly.
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Represent TIME at consortium forums (Protection & Compensation, Executive, and Working Group meetings) for all cable systems TIME has invested in, including acting as custodian of TIME's relationship with the AAE-1 consortium in its role as Segment L provider and manager of the Singapore cable landing facility.
Flag and pre-empt consortium decisions that could create cost, liability, or operational exposure for TIME outside the direct scope of the cable investment (e.g. shared infrastructure costs, governance votes, maintenance zone changes).
Build and maintain working relationships with consortium members, cable system suppliers, marine maintenance providers, and other landing parties
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To ensure the smooth operation of the Management Office, management and maintenance of the building and common property in accordance with policies, procedures, and standing orders set by the Company.
To assist move in/out of the owners/residents.
To liaise with and update the JMB on relevant progress of any issues related to the building and owners/residents.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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