Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Candidate must possess at least a Professional Certificate, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in Business Administration or equivalent
Drive sales-generating activities across assigned outlets to achieve and exceed sales targets, ensuring accurate and timely sales collections are deposited into the company's account
Prepare timely market analysis reports aligned with commercial needs, and track and update internal sales reports to support business visibility and strategic decision-making
Ensure seamless daily operations and fulfillment of client requirements in line with agreed service levels, serving as the primary point of contact for assigned clients and agencies on all operational matters while building and maintaining strong relationships with internal and client teams
Oversee Security Operations across facilities, ensuring alignment with policy and procedures to maintain the physical integrity and safety of all data centres, in collaboration with Facility Management
Books For A Better World Sdn. Bhd. (BFBW) is a for-profit social enterprise (founded in 2022) focused on promoting literacy and reducing book waste through second-hand bookstores, community programmes, and donation boxes across the Klang Valley. The Operations Assistant will support day-to-day book movements and logistics, including packing, sorting, transporting, stock maintenance, and setup of stores and pop-up booths, working closely with the Senior Operations Executive and Founder.
Expand your technical finance skillset by owning month-end close, statutory reporting, and audit coordination across Malaysian requirements. Gain direct experience with MFRS compliance and regional filings.