Lead the RED (Right Execution Daily) agenda across Singapore and Malaysia by embedding execution governance, performance routines, and accountability mechanisms that drive consistent in-market execution across all channels.
Govern RED performance tracking, scorecards, and execution analytics, translating execution data into actionable insights that help Sales and Channel Marketing teams identify gaps, prioritize opportunities, and improve commercial performance.
Drive organizational adoption of RED by partnering with Commercial Capability, Sales Leadership, and frontline teams to embed execution-focused routines, coaching practices, and a culture of continuous execution improvement.
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To identify new sales opportunities, develop strategies & tactical plan to create competition edge. (eg Bundling offer and custom make proposal for breakthrough)
To gather market intelligence and support SWOT analysis & development (eg Competitor / useful recipe, Food Trend & etc)
To ice break & maintain good rapport with external stakeholders to ensure brand loyalty and business sustainability. (eg Exe Chef, Pastry Chef, F&B Manager, R&D Manager & etc)
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Lead the overall finance strategy and financial operations of the Group, including accounting, treasury, tax, budgeting, forecasting, and reporting.
Oversee the financial performance of the payments and credit card business, including portfolio profitability, settlements, interchange revenue, and transaction volumes.
Ensure compliance with Bank Negara Malaysia (BNM) regulations and IFRS/MFRS financial reporting standards.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Drive the overall sales & marketing strategy of the Royal Canin online business in view of the competition, trends & complexity within Malaysia & Singapore market.
Own and deliver GMV, revenue, profit and market share targets for the e-Commerce channels.
Develop annual Joint Business Plans (JBPs) with major platforms (Shopee, Lazada, TikTokShop, Q-Commerce).
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Support OPE Manager in driving regional process standardisation, governance and continuous improvement initiatives across the region.
Review As-Is processes, identify pain points, control gaps, duplication, inefficiencies and opportunities for standardisation or automation.
Develop or support To-Be process designs, operational policies, SOPs, guidelines, process maps, flowcharts, templates and other process documentation.
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Identify, analyze, and deliver process improvement opportunities using Lean, Agile and continuous improvement frameworks.
Lead the development, testing, deployment, and maintenance of automation solutions (RPA, Power Automate, UiPath, VBA, Python).
Support BI and data‑driven initiatives including ETL process automation, dataset preparation, SQL‑based data manipulation, and dashboard development (Power BI, Qlik, Alteryx).
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Support OPE Manager in driving regional process standardisation, governance and continuous improvement initiatives across the region.
Review As-Is processes, identify pain points, control gaps, duplication, inefficiencies and opportunities for standardisation or automation.
Develop or support To-Be process designs, operational policies, SOPs, guidelines, process maps, flowcharts, templates and other process documentation.
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Market Research - leading in gathering market information to be used for data analysis and provide analysis & conclusion for market research
Provide guidance in gathering business information to be used for business process improvement analysis and provide assessment, recommendation and conclusion on the analysis.
Lead and provide recommend solutions formulations based on analysis, logical thinking and problem-solving skills
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Lead the RED (Right Execution Daily) agenda across Singapore and Malaysia by embedding execution governance, performance routines, and accountability mechanisms that drive consistent in-market execution across all channels.
Govern RED performance tracking, scorecards, and execution analytics, translating execution data into actionable insights that help Sales and Channel Marketing teams identify gaps, prioritize opportunities, and improve commercial performance.
Drive organizational adoption of RED by partnering with Commercial Capability, Sales Leadership, and frontline teams to embed execution-focused routines, coaching practices, and a culture of continuous execution improvement.
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Customer Support: welcome and attend customers warmly and provide help whenever needed. That includes answering questions, bookings, check-in/outs, seating and anything related to our customer's experience at Lume.
Operations & Space Maintenance: follow Lume's SOPs to handle daily operations from opening, closing, cleaning, inventory, and preparing the space to welcome our customers (necessary training is provided within the probation period).
Admin & Marketing Assistance: assist with light admin and marketing tasks (e.g. data-entry, recording and editing short-videos).
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Mango Chutney Catering is a growing Halal-certified catering company serving corporate events, weddings and large-scale functions across the Klang Valley. The Central Kitchen Manager will lead and manage the central kitchen operations, build systems and SOPs, develop the kitchen team, control costs and inventory, and ensure consistent, high-quality Halal-compliant food production.