Oversee the day-to-day operations and service delivery of SEA Risk Operations, ensuring processes are performed consistently, efficiently and in accordance with applicable policies and service standards.
Owning the operational strategy: You set and drive the strategy behind improving operational performance and volume retention for your partner portfolio - working to improve the partnership operations, in close partnership with the Account Management team (who own the commercial relationship).
Manage and maintain the company website and e-commerce platforms, including product listings, pricing, promotions, stock availability and product information.
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Manage daily marine operations across a fleet of vessels, covering navigation, mooring, deck equipment, safety equipment, port operations, STS operations and overall vessel condition.
Coordinate and drive day-to-day retail operational execution across Southeast Asia markets in partnership with the Regional Senior Retail Operations Manager.
Oversee the day-to-day marine operations of assigned vessels, including navigation, mooring, deck and safety equipment, port arrivals/departures, ship-to-ship (STS) operations, and overall vessel condition.