Assist the Production Supervisors in the allocation of resources to meet agreed production plan (through weekly Planning meetings) and prioritize any other shop floor ad-hoc activities.
Support and drive digital transformation and process improvement initiatives across the department to enhance operational efficiency, service quality, and customer experience.
Lead and coordinate multiple concurrent transformation initiatives, including process migration, workflow onboarding, system enhancements leveraging AI and digitalisation, and operating model changes.
The Product Operations Associate will be working alongside Sales, Account and Product Managers and is expected to provide customer service, administrative work, and support to ensure the effective execution of customer objectives in sales, marketing and product support activities. He or she takes care of day-to-day activities servicing account holders.
Develop and execute outsourced manufacturing strategies with key assembly and test partners, including capacity planning, production footprint optimization, and long-term operational roadmap development.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;