Act as the main point of contact with the company's designated personnel to monitor contractor operational compliance, service quality, KPI performance, issue resolution, and operational improvement opportunities.
Act as the main point of contact with the company's designated personnel to monitor contractor operational compliance, service quality, KPI performance, issue resolution, and operational improvement opportunities.
Operational Monitoring and Analysis: Monitor operational performance across the region; analyze data regarding customer complaints, delivery timeliness, loss, and damage to promptly identify and assess issues related to rules, resources, routing, and operational procedures.
Act as the main point of contact with the company's designated personnel to monitor contractor operational compliance, service quality, KPI performance, issue resolution, and operational improvement opportunities.
Oversee and manage daily financial operations, including accounts payable, accounts receivable, and general ledger functions, ensuring accuracy and efficiency.
Technical Specifications & Nesting- Review engineering drawing using AutoCAD to catch and resolve design discrepancies before they flow to the shop floor.- Perform raw material nesting using specialized software tools to maximize steel plate utilization and minimize scrap waste.
Develop and maintain diverse business channels, including direct clients, local trading enterprises, cross-border e-commerce players, China-invested enterprises in Malaysia, local freight forwarders and international agents. Participate in logistics exhibitions and industry events, organize client visits and marketing activities to generate business leads and enhance local market influence.
Manage the full employment pass lifecycle, from initial application to renewal and cancellation, ensuring compliance with all relevant laws and regulations.
E-Commerce & Order FulfilmentHandle daily Shopee and TikTok Shop orders.Print airway bills, picking lists and packing lists.Pick, pack and arrange orders for shipment.Ensure all orders are packed accurately and shipped on time.Update and maintain product listings, prices and promotions when required.TikTok & Online AdvertisingAssist in managing TikTok Shop operations.Set up and monitor TikTok Ads / Product Ads.Monitor basic advertising performance such as sales, spending and ROAS.Assist in running promotions and campaigns to improve online sales.Coordinate with the team on new product launches and promotional activities.Wholesale & SQL AccountingHandle walk-in and wholesale customer orders at the shop.Prepare Sales Orders, Invoices, Delivery Orders and Packing Lists using SQL Accounting System.Ensure product quantities, prices and customer details are entered correctly.Coordinate wholesale orders and order preparation.Payment & Receipt RecordsRecord payments received from wholesale customers.Issue and maintain payment receipts and payment records.Update customer payment and outstanding balance records.Ensure sales and payment documents are properly filed and recorded.Stock & General AdministrationAssist with stock checking and inventory records.Maintain proper filing of invoices, receipts and sales documents.Assist with other daily e-commerce, wholesale and administrative duties when required.