Experience: Minimum 3–5 years of digital commerce experience, with at least 1–2 years of hands-on experience independently operating TikTok Shop/LIVE setups.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
Shipment Management: Create and complete shipment details in transport management systems, coordinate with stakeholders, and organize transport in line with customer obligations.
Develop and maintain SOAR playbooks, automation workflows and AI-assisted SOC processes to support alert triage, enrichment, correlation, investigation and response.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
For large-model training and evaluation scenarios, participate in formulating and continuously iterating data quality standards, judgment rules, and acceptance criteria.