Support customers across SEA official e-commerce platforms, handling enquiries related to products, orders, payments, delivery, returns, refunds, and exchanges.
Deliver professional and timely customer support through email, live chat, and other service channels.
Manage and follow up on order, delivery, return, and refund cases to ensure timely resolution.
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Schedule Management: Proactively manage schedules, appointments, and meetings, ensuring optimal time utilization and coordination for all participants.
Professional Communication: Handle emails, calls, and correspondence with the highest level of professionalism, representing the company in a positive and courteous manner.
Documentation and Reporting: Prepare comprehensive reports, engaging presentations, and accurate business documents to support decision-making and communication across the organization.
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