To manage the schedule and appointment of the GM for internal and external meetings by weekly
To ensure presentation material for the business plan, quarterly board meeting, management meeting, etc. is ready on time for review and comment by the GM
To ensure submission of any presentation material to the GED office on time To prepare MoM and Matters Arising and circulate to GM and process owners for their review
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Provide functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause.
Handle partner and customer incident and request tickets efficiently.
Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required.
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This role ensures consistent execution of IT projects, operational support, and change management from planning through implementation, while supporting business expansion and ongoing IT operations at the BU level.
The role acts as the regional authority for IT standards, delivery discipline, and operational performance, ensuring alignment across all BUs without direct involvement in software development.
Retail Operations: Manage day-to-day operations of outlet to ensure smooth execution, service quality, and compliance with company standards.
Sales & Performance Management: Monitor store performance, set sales targets, and drive initiatives to achieve business goals.
Team Leadership: Lead, train, and motivate retail supervisors and frontline teams to deliver excellent customer service and operational efficiency.
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