Update daily attendance basis for all Agencies - monitor the attendance for Foreign Woker, Part Timer.
To ensure accurate and timely recording of attendance and working hours for all Agency Workers, including tracking of medical leave (MC), annual leave (AL), unpaid leave (UL) and absenteeism (ABS). The role also involves escalating prolonged absences (more than 2 consecutive days) to the relevant department for follow-up.
To ensure prompt escalation and update to Administration Manager on any unresolved issue or disputes.
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Coordinate the ISO/IEC 20000: 2018 IT Service Management (ITSMS ISO 20000:2018).
As the coordinator, you will work alongside your lead, the Service Management and Service Owner teams to ensure the compliancy of ISO 20000:2018 is met and in line with key deliverables.
Coordinate internal and external (ISO20K) audit activity and take in charge of KPI ITIL related reports, BAU and meetings of the ITSMS processes related to ISO20K audit and compliance.
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Ensure quality, Environment, OH&S Management System process and GDPMD / GDP regulatory compliances system are established, implemented and maintained.
Reporting issues to HOS on Quality Management and where improvements are needed, also the performance of the GDPMD/ GDP regulatory compliance system, as well as to identify and correct deviations from the established GDPMD/ GDP regulatory compliance system.
Ensure all company policies, procedures, and works instructions are documented in a clear, simple and concise manner
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Maintain smooth workflows and efficient operations by supervising, supporting, and delegating tasks during shifts
Build positive employee experiences on every shift. Provide coaching and feedback. Cultivate a positive work culture that fosters teamwork and collaboration
Deliver exceptional customer service and lead by example to create a welcoming store environment
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Handle online enquiries and feedback from social media channels, enquiry email, membership App, and any related online channels. Ensure customer feedback is raised and resolved.
Handle inbound calls and outbound calls if required.
Maintain accurate records and document all customer service interactions and resolutions.
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Design and execute initiatives that deliver tangible business impact (e.g. improved engagement, capability uplift, and operational efficiency), in line with OD & transformation priorities.
Partner with other functional areas of the Human Resources team to support organisation change initiatives, develop management plans, communication plan and materials to deliver results, monitor progress and evaluate the effectiveness of organisation development and change interventions.
Act as a strategic partner to business leaders and HRBP by leveraging data-driven insights to advise on organisational design and workforce planning.
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The Accounts Assistant is responsible for supporting daily finance and accounting operations, including preparing invoices, receipts and payment documents, updating accounting records, assisting with accounts payable and receivable, performing bank reconciliation, maintaining proper filing, and supporting monthly closing, audit, tax, SST and other finance-related tasks. The role also involves liaising with suppliers, customers, banks and internal teams to ensure all financial records are accurate, complete and properly maintained.