Strong technical knowledge of Windows environments (Operating System, Windows Server, Active Directory, Microsoft Exchange), networking, backup and storage solutions, databases, Data Center infrastructure, cloud technologies, and building/facility management systems.
Hands-on experience in the setup, operation, maintenance, troubleshooting, and support of servers, firewalls, network equipment, Data Center infrastructure, office IT equipment, and building facilities.
Practical experience in facility operations, including preventive maintenance, contractor management, building services, safety compliance, and coordination of repair and maintenance activities.
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Monitor and maintain network infrastructure such as network, internet, servers, firewall, WiFi, switches, router, cable and other network infrastructure.
Monitor and maintain network application such as Active Directory, DHCP, DNS, and other network application.
Assist to manage and maintain IT application such as email, web, backup and other IT application.
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Participate in a cross-functional team in order to be able to perform all the tasks required to deliver the relevant products, services, processes and systems
Product portfolio management and control, implementation and further development of one or more products, services, processes and/or systems throughout the entire lifecycle in a team, taking into account quality standards.
Development and implementation of digital strategies, ensuring the core infrastructure of products, services, processes and systems, consistent introduction of innovative technologies, and development and expansion of the use of digital channels
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Monitor, maintain and provide ongoing support for computing devices, peripheral devices, networking equipment, and software applications to ensure efficient operations.
Explore and leverage automation tools such as Power Automate and Power Apps to streamline and optimize daily operations. (Development, Testing, Deployment, and Maintenance)
Provide IT-related administrative support including maintenance contract renewal, user accounts, procure IT-related hardware/software and services and licensing management.
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Deliver positive technological experience to thousands of customers. We’re looking for a hands-on IT Technician who’s comfortable in fast-paced, real-world environments and enjoys solving problems where it matters most: on the ground.
This role is centered around maintaining and supporting the physical infrastructure in our stores. From server racks to in-store terminals, you’ll be our go-to person for hardware reliability, cabling standards, and first-line IT support.
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Responsible for the technical analysis, specification, implementation, maintenance and service improvement of site infrastructure, site security and production systems
Ensure the continuous assurance, support and optimization of systems, applications and processes in the site infrastructure / site security and production environment
Responsible for planning, coordinating, supporting and documenting services and rollout scenarios for site infrastructure / site security and production based on current company standards
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Envision and craft our technology ambitions by creating forward-leaning architecture and operating models that reflects our strategies and goals.
Develop and maintain our holistic and future-proof digital blueprint, the long-term technology strategy, target landscape and transition roadmap based on current, emerging and future technologies.
Assess new technologies, innovation, and capabilities, determine the fit for use and business opportunities, and defining the strategy and introduction of the identified new or emerging technology into the organization.
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To timely response to security alerts using a combination of technology solutions and a complete & reliable set of documented processes on a 24 x 7 x 365 basis
Act as a point of escalation for Level-1 analysts in 12-hour shift rotation
Escalate suspected incidents to L3 with detailed analysis and actionable recommendations.
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Own the end-to-end recruitment process for technical positions across Engineering, Product, Data, AI, Machine Learning, Infrastructure, DevOps, Cybersecurity, QA, and related functions.
Partner with hiring managers and senior leaders to define hiring requirements, interview strategies, talent profiles, and workforce planning priorities.
Act as a trusted talent advisor by providing market intelligence, talent mapping, compensation insights, and hiring recommendations.
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Lead and support audits, assessments and assurance activities for information security and Digital Trust schemes, with focus on ISO/IEC 27001 ISMS and related standards.
Support SGS Malaysia in obtaining, maintaining or expanding accreditation, certification or licensing capability for Digital Trust services.
Validate technical proposals, audit scopes, certification assumptions, man-day calculations, competency requirements and commercial feasibility for new or expanded Digital Trust services.
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