Fully responsible for the daily operational management of the restaurant, including staff scheduling, customer service, and supervision of food quality, ensuring smooth operations.
Develop and implement sales strategies to achieve revenue targets, analyze business data, and optimize adjustments.
Manage the staff team, including recruitment, training, and performance evaluations, to enhance team cohesion and service standards.
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The main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers’ satisfaction consistently.
Providing leadership and guidance to the team to ensure daily café’s operation are managed effectively and customers’ satisfaction achieved consistently.
Work with the team closely to ensure full compliance of the SOP.
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