Premium Escalation Management:Oversee and manage high-value customer communications, resolving complex escalated issues, transactions, and disputes with professionalism and urgency.
Multilingual Customer Service & Operations Executive based near KLCC, Kuala Lumpur. Full-time, on-site role providing customer support across via messaging, phone and email; handling back-office operations including data entry, record keeping and basic system maintenance; supporting daily operations and basic sales activities. Work hours are 9:00 AM–9:00 PM with 4 rest days per month.