Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Participate in executing customer service strategies.
Inform customers about order status, invoices and other standard information needed to complete the sale.
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Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding products, services, and company policies.
Build and maintain strong relationships with customers by actively listening to their needs, addressing concerns, and ensuring a positive and memorable experience.
Handle customer complaints and issues with professionalism and empathy, escalating complex problems to the appropriate departments when necessary.
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