Understand UPS service, product, systems and procedure
Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
Update the pick up arrangement, UPS supply request and tracking follow up.
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Master ERP functionality linked to order handling to provide best quality of service to customers to improve operational efficiency.
Monitor and manage open orders and ensure daily update of back-order lines.
Review process sales orders in the Azelis ERP system. Advise Business of any deviations (prices issues, delivery dates ...). Request order release to Credit Control. Send order acknowledgements and confirmations to Customers. Follow-up on open orders and ensure proper daily update of backorder lines.
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> To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
> To be able to deal with customers and meet customer requirements
> Language: Should be fluent in spoken English & the specific Language (Korean).
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