Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Kitchen Operations Management
Food Safety and Sanitation
Inventory Management
Staff Training and Supervision
Menu Planning
Cost Control
Customer Service
Acts as a focal point for communicating related system issues within the department and collaborates with other business teams and vendors on new initiative, changes, fixes, and updates.
Works closely with business units (Eg: Sales, Commercial, Finance, Procurement, Production, others support function) in identifying, evaluating, selecting, and implementing specific business technologies that support the business plans and IT strategies.
Design, prepare strategies, develop and implement the data solution, roadmap, infrastructure of Mamee.
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As the Assistant Manager of Marketing and Multimedia Communication, your role is to support the Marketing Director in strategic marketing initiatives. This includes planning, organizing, and implementing advertising and promotional activities across various
communication channels to drive sales, enhance brand image, and expand market share.You'll also be responsible for multimedia contents management and digital campaigns to engage audiences across digital platforms, collaborating with cross-functional teams to coordinate campaigns, manage budgets, and track performance metrics.
Manage and monitor customer complaints received through multiple channels including call centre, email, social media, dealer network, and regulatory bodies.
Ensure all complaints are properly logged, categorized, and tracked in the CRM system with complete documentation and case history.
Handle complex, high-impact, and sensitive complaints that may involve reputational risk, regulatory matters, or potential legal escalation.
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Develop, plan and implement customer acquisition strategies and marketing initiatives to drive leads and website traffic, improve engagement, and increase brand awareness.
Drives continuous enhancement of the brand and brand awareness in the market by promoting the value of the products and services we offer.
Plan, negotiate and execute promotions and marketing campaigns within cost budget effectively.
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Prepare and review the annual statutory documents for lodgement with the authorities in a timely manner, maintaining up-to-date records, keeping abreast of the latest development/updates in laws and regulations as well as liaising with all parties, internally or externally.
Handle Boards and Shareholder matters as assigned, which include but not limited to, organising meetings, circulating the governance agenda, recording minutes of meetings, drafting resolutions and preparing board papers (if any).
To carry out the implementation of best corporate governance practices, such as all internal governance processes, structure and framework, from time to time.
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Formulate product marketing strategies for current and future model line-ups, including product features, price positioning, and volume forecasts, to ensure sustainable competitiveness throughout the product lifecycle.
Lead project management for Edar to ensure successful model launches, encompassing product readiness (NPDS process), government approvals, sales and marketing activities, aftersales spare parts, and training preparation.
Develop and review all product-related marketing communications for internal and external stakeholders.
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Formulate the direction, strategy, and action plans given by Top Management.
Monitor and evaluate Dealer's Government Sales performance, data analysis, and develop strategies to improve Government Sales performance i.e., business policies and sales campaigns.
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Manage and develop channels (modern trade / general trade) to achieve sales target, merchandising and market share objectives.
Develop trade strategies and promotion plans to drive channel (modern trade / general trade) growth in terms of market share, visibility and increase range selling.
Work with Marketing team to translate marketing strategy into actionable sales plan to achieve targets.
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Strong sales, account management, and business development skills, with the ability to build and maintain long-term client relationships.
Knowledge of IT solutions such as RPA, e-invoicing, Business Intelligence, and application development, or strong willingness and capacity to learn these domains (Preferred)
Excellent communication, presentation, and negotiation skills, with confidence in engaging decision-makers at various organizational levels.
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