Oversee and manage outsourced services and contracts within Property Operations in Malaysia, primarily in Johor.
Provide leadership, commercial guidance and expert advice to support the Data Centre Operations teams in commercial and contract matters.
Collaborate and build strong relationships with internal and external stakeholders to ensure smooth contract administration and contribute to the operational excellence of our data centres....
Take ownership of customers issues of the PBC, from enquiries to complaints and following problems through to resolution
Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
Take the extra mile to engage customers and build sustainable relationships and trust with customer....
Drive BMS growth in the data center sector by engaging early with key consultants, EPCs, and owners, positioning JCI cooling solutions in design/specifications, and influencing hyperscaler regional teams to secure procurement and pre‑qualification.
Achieve assigned annual sales and gross margin targets
Prepare technical proposals, system designs, tenders and quotations...
End-to-End Execution: Plan, execute, and monitor the overall program lifecycle. Drive the creation, review, approval, and maintenance of the Program Plan and Work Breakdown Structure (WBS), including resource allocation.
Lifecycle Management: Implement changes as dictated by the product lifecycle process and proactively recommend process improvements.
Interdependency Management: Coordinate multiple projects, manage their interdependencies, and optimize resource utilization across the entire program....
Lead the team to ensure achievement of company and outlet KPIs & target
Make decisions which positively affect all aspects of the outlet performance that are aligned with the company vision, mission and values and protect brand integrity.
Strategic Producer & Market Intelligence: Lead the end-to-end sales cycle for High-Net-Worth (HNW) and complex strategic deals. Utilize these “front-line” insights to provide Management with timely feedback and solution proposals regarding pricing effectiveness and sales promotions.
Sales Operations & Journey Excellence: Champion the “Fastest in Market” initiative by optimizing First Contact Discovery (FCD) benchmarks; own the end-to-end Customer Handling Discovery (CHD) process to ensure a seamless transition and high-quality NPS (Net Promoter Score) for customers and internal stakeholders.
Capability Architect (Playbooks & Coaching): Design and deliver scalable training, Sales Playbooks, and real-deal coaching clinics to standardize technical product knowledge and elite objection handling across the team....
Ensure the Company’s quality system is effectively implemented and supported in the Malaysia facility.
Implement and maintain effective statistical process controls and other statistical techniques to ensure manufacturing output is in control and monitored.
Responsible for the coordination of Incoming, In-Process, and/or Finished Goods Acceptance Testing;...