Achieve Sales Goals: Ensure the store meets or exceeds sales, KPIs, and profitability targets.
Customer Experience: Maintain high standards of customer service in line with PUMA's values.
Team Management: Participate in recruiting, avoid shortage of staff, Train, develop, and manage high-performing team and employees.Hold team members accountable through productivity conversations, coaching, recognition, and performance actions. Support store manager in preparartion for performance appraisal and provide a timely and proper feedback to the tema members through a daily observation of their performance.
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Deliver Level 1 and Level 2 technical resolutions for enterprise applications (ERP, CRM, SCM) to sustain continuous system availability and functional reliability.
Investigate and resolve application incidents and change requests to expedite service restoration and implement authorized system modifications.
Conduct targeted system training sessions for end-users to accelerate platform adoption and mandate strict business process compliance.
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Lead the development and execution of a comprehensive incentives strategy aligned with AirAsia Group’s short, medium, and long-term network and commercial objectives.
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