Ensures that minimum brand standards have been implemented.
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments.
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Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times.
Ensures Housekeeping Team Leaders and Attendants also provide excellent service to internal customers as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
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