We’re looking for a Service Administration Specialist to support service operations, order management and customer administration for a global MNC.
What You'll Do- Process and maintain service contracts, customer orders and invoicing using SAP CRM- Manage billing plans, invoices and proforma invoices accurately and within timeline- Investigate and resolve order, system and data discrepancies- Monitor and follow up on released orders to ensure smooth processing- Handle customer inquiries and provide timely updatesPrepare and provide order and contract confirmations- Coordinate with internal teams and regional/global stakeholders to resolve issues- Ensure all work is completed according to company procedures, policies and KPIs- Support process improvement and cost reduction initiatives
What Were Looking For- Diploma / Bachelors Degree in Business Administration, Statistics, Economics, Logistics or a related field-2–3 years of relevant experience in a Shared Services / Global Business Services environment-Experience in order management, service administration, customer operations, billing or contract administration is an advantage-SAP / CRM / ERP experience is highly preferred-Fluent in English, both written and spoken-Strong attention to detail with good analytical and problem-solving skills-Good communication and stakeholder management skills-Comfortable working with regional/global teams across different cultures-Able to work efficiently in a fast-paced, KPI-driven environment-Willing to support different global time zones when required...
Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly...
Execute day-to-day manual HR administrative tasks and operational support efficiently.
Maintain and organize physical personnel files and digital directories, ensuring all documentation strictly adheres to university policies.
Serve as the welcoming first point of contact for routine inquiries from academic and non-academic staff, assisting directly or routing to senior team members....
You will cover the end to end cycle of billing to cash – AR daily work and month end close work, including collection, cash application, dispute case and issue billing. The role requires high coordination, time management and multi-tasking skills.
You will serve as liaison between the client and the client’s customers
You will receive confirmation letter delivery from China customer, and send them back after completion of recon task....
Set the strategy, priorities, service standards and operating plans for Administration and General Procurement in line with organisational objectives.
Lead category, sourcing and service-delivery strategies for non-property-development materials and services, including opportunities to improve Total Cost of Ownership (TCO).
Advise management on procurement, workplace services, vendor, contract, cost and operational matters to support informed decisions....
Manage end-to-end sales administration from booking to sales conversion, including e-SPA signing and stamping, issuance of letters and reminders, sales cancellation/termination, billing issuance, and monitoring of payment collections.
Prepare and issue relevant letters and undertakings to purchasers, financiers, solicitors, and sales agents.
Verify and ensure the accuracy of purchasers’ details, property information, and floor plans in the Sale and Purchase Agreement (SPA) and other related sales documents....
Support the management of day-to-day operating expenditures against budgets to ensure efficient and accountable use of resources
Maintain and prepare regular reports on service complaint management, ensuring issues are accurately documented and tracked through to resolution
Coordinate with key functions across the organization to gather, verify, and consolidate information required for effective client and operational support...
Own end-to-end operational delivery across AP, OTC, and RTR processes, ensuring transactions are processed accurately, on time, and in compliance with contractual SLAs and KPIs.
Oversee daily operations, month-end close activities, and critical financial reporting cycles, proactively resolving bottlenecks and escalations.
Act as the primary escalation point for operational issues; drive root-cause analysis and implement sustainable corrective actions....
Manage the handling, distribution, and delivery of official company documents, including coordinating courier services for internal and external shipments and maintaining accurate delivery records.
Assist in planning and executing company events, including coordinating supplies, PPE inventory, and general support services, while supporting office facilities maintenance.
Manage office supplies, equipment, and facilities to ensure an efficient and well-maintained office environment....
Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment....
Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment....
Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly...
Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times...