Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Operations Experts take the initiative to deliver a wide range of services across all front-of-house activities that guide guests through their entire stay. Their role takes ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space across, front desk, food & beverage, housekeeping and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Operations Expert makes transactions feel like part of the experience.
Develop & execute catering sales strategies to maximise the contributions from key PCO/DMCs, Wholesalers, Corporate accounts and Weddings to achieve / exceed the overall targets in the Catering segments for both hotels managed. This is to be carried out through marketplace penetration to increase inquiries from existing accounts as well as securing forward event business in order to fill the ballroom and function spaces.