Manage customer and internal stakeholder queries, including complex or high-intensity cases, while ensuring customer and stakeholder satisfaction in line with business guidelines and stipulated service level agreements (SLAs).
Ideate and develop high-impact commercial strategies and projects, interfacing with multiple departments in Shopee, to improve selling/buying experiences in Shopee and grow the business
Proactive Client Management: Act as a key point of contact for stakeholders. When a client or VIP says "no" to an event, you don’t just drop the ball; you pivot instantly, diplomatically ask for an alternate representative, and keep the relationship alive.
Perform in timely and accurate manner general accounting and reporting including processing journal entries, calculation of accruals, posting and process allocations
Overall roadmap planning: unpack a broad, cross-functional initiative into specific workstreams, help teams define scope, deliverable, and schedules, and coordinate release planning across your team for multiple stakeholders
Lead the annual budgeting process and periodic forecasting exercises, working closely with department heads to establish financial targets and resource requirements.
Develop and lead integrated communications strategies and programmes that help clients achieve their business, communications, and reputation objectives.
Develop and lead integrated communications strategies and programmes that help clients achieve their business, communications, and reputation objectives.
Working collaboratively with all internal teams to successfully deliver digital media campaigns – teams include Search and Social, Programmatic, Data and Creative
Execute end-to-end purchase order processing, including PR-triggered PO creation, PO changes, order confirmation follow-up, and coordination of approval/release workflows, ensuring accuracy and timely processing.
The successful candidate will be part of the Finance Unit of Kris Business Hub (KBH), a Malaysia-based entity providing corporate and operational services in Kuala Lumpur.