You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
Lead and oversee the daily operations and service delivery of a BPO team responsible for the creation, update, and resolution of Materials Master Data (MMD) requests and enquiries across Business Units Consumer Goods (CG) and Healthcare (HEC), with accountability for expanding coverage to Business Units Performance Materials (PM) and Technology (TEC) as transitions occur.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
As a member of this team, you will take on engagements to help our clients leverage on their supply chain operation as a strategic capability and source of competitive advantage.
Drive end-to-end business analysis across data management, Microsoft Azure-based data services, analytics, Power BI and Gen AI initiatives, translating business needs into clear and actionable requirements that enable successful delivery.
Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
Design and deliver end-to-end AI and data solutions using leading hyperscaler ecosystems (AWS, Azure, Google Cloud) and modern data/AI platforms (Salesforce, NVIDIA, Databricks, Snowflake etc).
You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
Managing SAP Successfactors project stages including, project estimating, requirements determination, gap analysis, business process reengineering, issue resolution, configuration, custom code specifications, testing, training, go-live assistance and post implementation support.
You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
Complete complex commodity and commodity derivatives position reporting and reconciliation activities in collaboration with key stakeholders, and ensure any significant differences are resolved and communicated appropriately.