You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
Carry out daily hands-on operation, monitoring, configuration and troubleshooting of ASB enterprise network across Academic and Residential, including LAN, WAN, Wi-Fi, VLAN, routing, switching, firewall, VPN, DHCP and DNS services.
Coordinate and manage application penetration testing activities including scoping, scheduling, evidence collection, vendor coordination, report review, retest tracking, and closure validation to ensure testing outcomes are thorough and actionable.
Onboarding – establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness
Lead and oversee the daily operations and service delivery of a BPO team responsible for the creation, update, and resolution of Materials Master Data (MMD) requests and enquiries across Business Units Consumer Goods (CG) and Healthcare (HEC), with accountability for expanding coverage to Business Units Performance Materials (PM) and Technology (TEC) as transitions occur.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
Design and deliver end-to-end AI and data solutions using leading hyperscaler ecosystems (AWS, Azure, Google Cloud) and modern data/AI platforms (Salesforce, NVIDIA, Databricks, Snowflake etc).
Managing SAP Successfactors project stages including, project estimating, requirements determination, gap analysis, business process reengineering, issue resolution, configuration, custom code specifications, testing, training, go-live assistance and post implementation support.
You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected