Follow designated routes and adhere to traffic laws and company policies, utilizing route planning skills to optimize delivery times and fuel efficiency.
Perform daily collection activities and debt recovery actions, ensuring payments due from customers are collected according to given credit terms and actively follow up on overdue accounts.
Lead Generation & Business Development: Actively identifying potential customers (contractors, builders, architects) through networking, cold calling, and industry association meetings.
Customer Service & CommunicationRespond promptly and professionally to customer enquiries and messages through WhatsApp, online platforms and other communication channels.Assist customers with order-related enquiries, delivery updates and general support.Handle customer complaints and resolve order-related issues efficiently.Ensure all customer messages are attended to within the required working hours.2. Order Processing & ManagementProcess, verify and update customer orders accurately in the company’s system.Handle order amendments, including changes to delivery addresses, product quantities and order details.Assist with order cancellations, adjustments and other order-related requests according to company procedures.Ensure all order information is accurate before fulfilment.3. Warehouse & Delivery CoordinationCoordinate closely with the warehouse and fulfilment teams to ensure orders are processed and dispatched on time.Follow up on shipment status, tracking numbers, delivery delays and postage issues.Liaise with courier services when necessary to resolve delivery-related problems.Communicate order updates clearly to customers and internal teams.4. System & Administrative SupportMaintain accurate customer and order records in the company’s system.Assist customers and internal teams with basic system-related enquiries.Prepare simple daily reports on order status, pending issues and customer enquiries.Support improvements to customer service and order processing workflows.
Proactively identify and pursue new sales opportunities through various channels, including cold calling, networking, and attending industry events, to expand the company's customer base.
To always keep rental property assets in tenantable condition. Vacated units shall be restored or reinstated to a condition deem ready to receive new tenants. Reported defects by existing tenants are to be assessed and rectified within a reasonable time. This shall also include coordinating periodic cleaning.