Responsible to prepare/update training content, arrange and planning, regularly conduct product trainings for external customers including developers, consultants, architect, contractors, institutions (CSR training)
Primary Operational Bridge: Serve as the central operational coordinator and key day-to-day contact for strategic client partnerships, ensuring exceptional service delivery and client satisfaction.
Transaction & SLA Management: Serve as the core execution hub for client transactions, ensuring that all requests from clients and the Key Account Management (KAM) team are processed with high accuracy and within strict timelines.
Provide L2 and L3 technical support for all field-related incidents and service requests, including troubleshooting hardware, software, network connectivity, and specialized onsite equipment
This is an individual contributor role, reporting to Sales Director of Production Software Division (ASEAN & ANZ) to support pre-sales technical activities, post-sales technical support and training for customers and channel partners.
Strategic Collaboration & Planning: Partner with internal and external stakeholders across all business levels to establish long-range strategic goals and align cross-functional teams toward shared business objectives.
Features from requirement to release, working closely with Product, Design, and Backend, including clarifying unclear requirements before building so the team does not redo work later
Departmental Leadership & Performance: Direct and manage the Technical Training Department across multiple brand portfolios, ensuring high operational efficiency, measurable training KPIs, and continuous competency growth.