Deliver exceptional customer support by responding to inquiries, resolving issues promptly, and ensuring a positive customer experience across all communication channels.
Address high-priority customer’s escalations needs, for critical and high-visibility problems impacting Microsoft’s strategic Premier customers and Partners.
Act as the expert for the relevant data domain(s) and primary contact person for divisions and functional units, driving continuous process improvement in this key-contact role.
To support the assigned project team as well as supporting, coaching + challenging project team members + providing guidance on projects, career + development.