Develop annual customer plan for assigned key account customers to incorporating brand plans, category management & shopper insight.
Translate and cascade brand and trade strategies to customer plans, as well as oversee execution of the trade activities in order to strengthen and grow the brand presence and reach to optimise sell-out.
Collaborate and work closely with marketing and sales team to ensure development and implementation of customer category strategy and best in class execution.
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Listen to superior and follow instructions carefully. To carry out tasks in accordance to SOPs. To support superior and accept additional responsibilities in a positive manner
To carry out checking of Return stock, discrepancy to take photo, conduct physical verification versus supplier document and ensure return stock stored at designated area.
To prepare Returned Quality Checklist, Return Summary List, RCN based to physical stock receive. Any discrepancy to issue Product Deviation Notice and update Leader / Immediate Superior
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Listen to superior and follow instructions carefully. To carry out tasks in accordance to SOPs. To support superior and accept additional responsibilities in a positive manner
To carry out checking of Return stock, discrepancy to take photo, conduct physical verification versus supplier document and ensure return stock stored at designated area.
To prepare Returned Quality Checklist, Return Summary List, RCN based to physical stock receive. Any discrepancy to issue Product Deviation Notice and update Leader / Immediate Superior
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We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
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We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
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Please Note: This is not an immediate, active vacancy. This is an official invitation to register your interest in our Medical Sales Representative (MSR) Talent Community. By signing up, you put yourself on our radar. When a matching position opens, our talent acquisition team looks here first!
First-in-Line Opportunities: Get fast-tracked outreach and priority consideration when MSR roles open up in your preferred territories.
Company & Industry Updates: Receive curated updates on Zuellig Pharma’s growth, innovative healthcare solutions, and market presence in Malaysia.
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Please Note: This is not an immediate, active vacancy. This is an official invitation to register your interest in our Key Account Manager (KAM) Talent Community. By joining, you will be considered for future opportunities that align with your experience and career goals.
Priority Access to Opportunities: Be among the first to be considered for upcoming KAM roles
Company & Industry Insights: Stay updated on Zuellig Pharma’s growth, commercial strategies, and market developments
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The Talent Acquisition Lead will ensure the continuity of business by selecting the rightly fit individuals to support the growth of the company. Hiring of talents based on the need of the business and ensuring support to all business units in manpower planning and budgeting.
Recruitment of talents that are of a good fit for all business units throughout Zuellig Pharma
Partners with other units in HR Department to ensure business equity is maintained throughout the business
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Act as the primary technology liaison for core business units and enabling functions across the organization. Deeply understand their defined challenges (e.g., market access, supply chain efficiency) and translate them into actionable technical requirements and solution architectures.
Facilitate discovery workshops to define use cases, assess technical feasibility, and build robust business cases for new data, BI, and AI initiatives.
Oversee the design, development, and rollout of enterprise-grade BI reports and dashboards utilizing Looker and PowerBI, ensuring they provide accurate, actionable insights for operational and executive teams.
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Please Note: This is not an immediate, active vacancy. This is an official invitation to register your interest in our Product Specialist Talent Community in Malaysia. By signing up, you put yourself on our radar. When a matching position opens, our talent acquisition team looks here first!
First-in-Line Opportunities: Get fast-tracked outreach and priority consideration when Product Specialist roles become available in your preferred territories.
Company & Industry Updates: Receive curated insights on Zuellig Pharma’s growth, healthcare solutions, and innovations across the Philippines.
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Listen to superior and follow instructions carefully. To carry out tasks in accordance to SOPs. To support superior and accept additional responsibilities in a positive manner
To carry out checking of Return stock, discrepancy to take photo, conduct physical verification versus supplier document and ensure return stock stored at designated area.
To prepare Returned Quality Checklist, Return Summary List, RCN based to physical stock receive. Any discrepancy to issue Product Deviation Notice and update Leader / Immediate Superior
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Provision of personalised patient case management which include, but not limited to, health coaching on disease/treatment related information/education, following up with patient on treatment regime, and ensuring patient is submitting relevant program document on a timely basis.
Making of scheduled outbound calls to enrolled patients and from time to time and answering of inbound calls and attend to FAQ-related enquiries
Assist in ensuring that programs are delivered within the appropriate service levels and standards including, but not limited to, case handling time, pre-defined protocols, and confidentiality of patient data
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Meet and exceed sales targets; achieve maximum sales in assigned territory through approved and allocated channels.
Execute the commercial strategy in each of the assigned account / customer, to meet the objectives of sell in, sell out, distribution and share profitably.
Increase market share by promoting and selling products, communicate and present trade marketing programs and new products, conduct dealer/retailers training, and drive new customer development.
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Meet and exceed sales targets; achieve maximum sales in assigned territory through approved and allocated channels.
Execute the commercial strategy in each of the assigned account / customer, to meet the objectives of sell in, sell out, distribution and share profitably.
Increase market share by promoting and selling products, communicate and present trade marketing programs and new products, conduct dealer/retailers training, and drive new customer development.
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The DRTM Lead is responsible for building, operationalising, and scaling Zuellig Pharma's telesales and digital services portfolio. A significant portion of this role is dedicated to telesales team building, KPI execution, CRM management, and coaching. This commercially-oriented role sits at the intersection of inside sales leadership, client service management, and digital marketing.
Build the Team: Take full ownership of recruiting, onboarding, and scaling the telesales team across the MY/SG/BN cluster. Assess current capabilities and implement a structured hiring and training roadmap.
Telesales Operations: Own the outbound and inbound telesales strategy. Direct call scripts, objection handling frameworks, and demand stimulation campaigns to drive revenue and order volume.
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Fosters close working relationships with the internal and external stakeholders in communication, development, and follow-up of all clients and inventory related matters.
Review business plans in coordination with clients to achieve overall business objectives and profitability.
Manage and take responsibility for monitoring and controlling stockholding and inventory transactions for all clients including stock write offs.
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Support SFE Manager and work collaboratively with all stakeholders within Commercialization – execute analytic efforts in support of sales operation activities including but not limited to call planning, incentive compensation calculation, call reporting, field sales communications and CRM tool training.
System administrator for customer relationship management (CRM) program, manage change request, user access and content management platform; to work closely with SFE Manager & Digital Lead on technical configuration, operations and troubleshooting while liaising with Regional Support Team for upcoming solutions and feature activations.
Provide accurate and in-depth analysis to support strategic sales force structure, initiatives, targeting and incentive compensation program.
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Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
Support SFE Manager and work collaboratively with all stakeholders within Commercialization – execute analytic efforts in support of sales operation activities including but not limited to call planning, incentive compensation calculation, call reporting, field sales communications and CRM tool training.
System administrator for customer relationship management (CRM) program, manage change request, user access and content management platform; to work closely with SFE Manager & Digital Lead on technical configuration, operations and troubleshooting while liaising with Regional Support Team for upcoming solutions and feature activations.
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Pick, check and confirm all pickslips timely and in accordance to SOPs and WIs to ensure quality service.
Pack and dispatch all confirmed invoices timely and in accordance to SOPs and WIs to ensure quality service.
Escalate any discrepancies discovered during picking or checking to superiors for advice to ensure discrepancies are resolved appropriately and timely.
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Foster strong working relationships with all departments within Zuellig Pharma to support communication, information flow, and the development of business proposals tailored to potential sellers’ needs.
Actively source, review, and identify prospects across pharma, consumer healthcare, medical devices and diagnostics, and animal health, building a robust pipeline and driving efforts to secure new digital business.
Expand market share by engaging typical B2C eCommerce and classic sellers to onboard them onto the EZ Rx Market platform.
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Achieve targets for sales, growth, and market share for assigned portfolio in designated territory
Lead strategy development and execute dedicated action plan for assigned accounts, including preparation and negotiation of contracts (i.e. tier bonus, trade promotion, etc.)
Analyse market dynamics including competitive intelligence activities on key accounts and key competitors
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