Sales & Performance: Partner with the marketing team to grow retail sales; set and communicate outlet sales targets; lead outlet managers to achieve KPIs on sales, purchasing power, and gross profit.
Training & Development: Ensure outlet staff are equipped with pharmacy knowledge and strong selling skills; work with HR to identify training needs and keep onboarding modules current.
Operations Management: Ensure all outlets are well-merchandised and compliant with MOH guidelines; maintain optimal stock levels; uphold safety standards across stores, staff, assets, cash, and inventory; chair monthly meetings with outlet and area managers to resolve operational issues.
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