Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.
Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans
Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs
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Manage and maintain master data, including material masters, Bills of Materials (BOMs), routings, work centers, production versions, and related production planning data to ensure accuracy and compliance.
Serve as the SAP MM/PP Key User by supporting business users, resolving system issues, coordinating testing activities, and delivering user training and documentation.
Drive master data governance by monitoring data quality, conducting audits, reviewing critical data changes, and ensuring adherence to global standards and governance policies.
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