Manage day‑to‑day HR inquiries from employees and managers through the HR case management system and external HR mailbox.
Provide guidance on standard HR policies, procedures, employee movements, resignations, terminations, and general HR work rules. This includes handling employee grievances and complaints logged as Case, ensuring proper documentation, follow‑up, and timely closure; escalate sensitive or complex cases to HRBP or Functional Expert where appropriate.
Prepare and issue reference letters and other standard employee documentation upon request.
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Drive and manage off-cycle salary adjustments and promotions exercises where applicable. Providing advisory support on best practices and governance in accordance with GPR principles/standards/policies.
Drive and complete internal equity analysis (as and when needed) and end-to-end external benchmarking exercises to provide compensation and benefits, intelligence and analytics to stakeholders (HRBP and HODs) where required to ensure pay and benefits competitiveness across the Company.
Perform Job Evaluation as needed in accordance with existing/new operating model of the Department/Company, while ensuring compliance with Group Job Architecture and Career framework while driving future-aligned job profiles to enable clear career pathways and support capability development
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Oversee the daily operations of the HR function, ensuring efficient and accurate delivery of HR services to employees. Handle all activities related to employee records, onboarding, offboarding, NADI system updates, and benefits administration.
Analyze and improve HR operations workflows and processes to enhance operational efficiency. Identify opportunities for digitalization.
Ensure the smooth execution of the end-to-end employee lifecycle, from onboarding, promotions, transfers, and offboarding. Ensure all processes are documented and comply with local labor laws.
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Candidates should possess strong operational and administrative skills, including coordination of daily activities, documentation management, and basic project tracking.
Candidates should possess people management and leadership capabilities, such as supervising team members, coaching staff, and supporting performance reviews.
Candidates should possess communication and stakeholder management skills, including clear written and verbal communication, client service orientation, and the ability to work collaboratively with cross-functional teams.
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Lead and oversee lease renewal activities for existing MR D.I.Y. retail stores across Malaysia, ensuring tenancy agreements are executed within the stipulated timeline.
Negotiate with landlords on lease renewals, rental revisions, tenancy terms, operational matters, store closures, and ownership changes while safeguarding the Company's interests.
Review tenancy agreements, letters of offer, and other lease-related documentation in collaboration with internal stakeholders and legal representatives.
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Define and lead the country people strategy, aligning workforce planning, organizational capabilities, and culture to deliver on 3–5 year business growth ambitions
Drive organizational design and operating model transformation to enhance scalability, productivity, and cost efficiency
Build a robust leadership pipeline through targeted succession planning and leadership development for critical roles
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Lead the delivery of end-to-end HR business partnering priorities across business operations, ensuring alignment with business goals, employee experience, and organizational effectiveness
Translate management decisions into actionable short- and long-term HR initiatives that are aligned with the company's strategic direction
Develop and review talent management strategies for critical leadership positions, building talent readiness and succession plans that ensure continuity and organizational resilience
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You will lead and develop a team of HRIS support specialists, setting clear operating standards, coaching for performance, and building strong functional depth across People Systems support.
You will manage day-to-day support operations for related People Systems platforms, ensuring issue resolution, strong service reliability, and a high-quality experience for internal users and stakeholders.
You will define, track, and improve support performance metrics such as SLA attainment, backlog health, resolution time, ticket quality, recurring issue trends, and user satisfaction.
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Candidates should possess strong financial accounting and reporting skills, including experience with general ledger management, financial statements, and account reconciliations.
Candidates should possess skills in budgeting, forecasting, and financial analysis to support management decisions and business planning.
Candidates should possess proficiency in accounting software and MS Office applications, particularly Excel, for data analysis and reporting.
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Process payment entries for cash, card and online transactions; perform reconciliation and bank-in processes; manage cash collection across branches; resolve payment variances.
Act as the key AR contact for clinical/branch operations, including payment methods, merchant terminal processes, payment verification, operational support and refunds.
Prepare accurate sales reconciliations for cash, card and online transactions; monitor variances and ensure timely resolution with proper supporting documentation.
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