Account Management and Growth: Manage and strategically grow assigned e-commerce platform accounts to maximize sales and unlock new business opportunities.
Manage user feedback channels, including the brand website, e-commerce platforms, Facebook, YouTube, Instagram, WhatsApp, and user feedback systems, to address pre-sales, post-sales, and technical issues raised by customers.
Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound and outbound calls, email, and live chat.
Design, implement, configure, and maintain enterprise network infrastructure, including LAN, WAN, WLAN, VPN, switches, routers, firewalls, and related network devices.