As a Customer Service Representative, you will support customers across multiple communication channels and help deliver a smooth, positive customer experience.
You will handle customer enquiries, resolve service-related issues, and provide clear and accurate information.
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Provide exceptional customer support to Mandarin-speaking clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Effectively communicate and collaborate with internal teams to escalate complex customer problems and ensure timely and satisfactory resolutions.
Maintain accurate and detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.
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