Strong leadership and team management skills
Excellent communication and presentation skills
Proven sales planning and execution ability
Strong negotiation and closing skills
Ability to analyze sales data and prepare reports
Strategic thinking and problem-solving skills
Time management and multitasking ability
Proficient in MS Excel and sales-related systems
+6
Posted
20 hours ago
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-Supervise a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintain utilization and day to day operational management
- Ensure achievement of SLA targets - Conducts daily and weekly meetings to share business updates, conducts RCA to identify drivers impacting performance, and works closely with QAs and Trainers to improve team performance
- Work closely with subject matter experts on escalations as well as manage the queue and productivity of their teams
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