Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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Ensure timely and accurate processing of AP Helpdesk inquiries within the agreed upon service level agreement.
Record inquiries and assign internally created tickets to the appropriate team member.
Research inquiries. Communicate with vendors, internal customers or AP team members as required to ensure accurate resolution and closure of tickets.
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Manage contract and catalog administration activities, including system monitoring, issue resolution, reporting, and data quality checks across SAP and Coupa platforms.
Provide first-line functional support for Coupa, including troubleshooting, user support, reporting, system testing, and coordination with IT on enhancements and change requests.
Maintain vendor master data, including vendor creation, updates, bank account verification, data quality monitoring, and interface management between systems.
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Customer Outreach & Negotiation: Perform outbound calls and attend to inbound collection inquiries promptly. Negotiate settlement plans professionally while building positive rapport with clients.
Legal & Strategy Liaison: Collaborate with legal counsel on complex cases and implement strategic action plans to maximize recoveries and minimize collection losses.
Account Management: Track ongoing loans to minimize defaults and bad debts, ensuring all collection actions strictly align with corporate guidelines and policies.
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Manage and oversee day-to-day financial and procurement operations, ensuring timely and accurate accounting processes, effective vendor management, and smooth execution of transactions that reflect the Group’s values.
This includes supporting senior finance staff with daily transactions, reconciliations, reporting, and record-keeping, such as processing employee claims, reimbursements, and third-party payments. Oversee procurement activities by sourcing and negotiating with vendors, coordinating hotel and vendor bookings, and ensuring efficient procurement for company programmes and events.
Manage and oversee day-to-day financial and procurement operations, ensuring timely and accurate accounting processes, effective vendor management, and smooth execution of transactions that reflect the Group’s values.
This includes supporting senior finance staff with daily transactions, reconciliations, reporting, and record-keeping, such as processing employee claims, reimbursements, and third-party payments. Oversee procurement activities by sourcing and negotiating with vendors, coordinating hotel and vendor bookings, and ensuring efficient procurement for company programmes and events.
Manage and oversee day-to-day financial and procurement operations, ensuring timely and accurate accounting processes, effective vendor management, and smooth execution of transactions that reflect the Group’s values.
This includes supporting senior finance staff with daily transactions, reconciliations, reporting, and record-keeping, such as processing employee claims, reimbursements, and third-party payments. Oversee procurement activities by sourcing and negotiating with vendors, coordinating hotel and vendor bookings, and ensuring efficient procurement for company programmes and events.
Monitor and analyse regional sales performance, market trends, and business insights, providing recommendations and action plans to drive business growth.
Prepare sales reports, performance dashboards, campaign analysis, and PDCA (Plan-Do-Check-Act) reviews for management.
Coordinate regional administrative matters, including expense claims, while ensuring effective OPEX management and supporting CAPEX requirements where applicable.
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Manage contract and catalog administration activities, including system monitoring, issue resolution, reporting, and data quality checks across SAP and Coupa platforms.
Provide first-line functional support for Coupa, including troubleshooting, user support, reporting, system testing, and coordination with IT on enhancements and change requests.
Maintain vendor master data, including vendor creation, updates, bank account verification, data quality monitoring, and interface management between systems.
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Manage and maintain operational systems and tools such as CRM, POS systems, accounting software, and logistics platforms to ensure accurate and efficient workflows.
Coordinate day-to-day operational activities across logistics, fulfillment, inventory, suppliers, and internal teams to ensure smooth business operations.
Manage inbound and outbound logistics processes, including coordination with suppliers, warehouses, freight forwarders, and delivery partners.
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