Advises on the design and development, the batch jobs, solutions and unit tests with a focus on test-driven development
Ensures the timely delivery of technical solutions while following development best practices to ensure long-term viability and scalability of customizations
Advises on technical guidance regarding the development of applications to support business and product strategies
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Drive and manage off-cycle salary adjustments and promotions exercises where applicable. Providing advisory support on best practices and governance in accordance with GPR principles/standards/policies.
Drive and complete internal equity analysis (as and when needed) and end-to-end external benchmarking exercises to provide compensation and benefits, intelligence and analytics to stakeholders (HRBP and HODs) where required to ensure pay and benefits competitiveness across the Company.
Perform Job Evaluation as needed in accordance with existing/new operating model of the Department/Company, while ensuring compliance with Group Job Architecture and Career framework while driving future-aligned job profiles to enable clear career pathways and support capability development
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Architect Scalable Networks: Lead the end-to-end design and deployment of "first-time-right" network solutions, specifically focusing on Spine-Leaf topologies and L2/L3 fabrics
Drive Technical Leadership: Act as a Solution Architect for large initiatives, managing resource estimation, dependencies, and risk mitigation across technical teams
Implement Network as Code: Modernize operations by developing and maintaining Arista AVD, Ansible, and CI/CD pipelines to ensure scalable, repeatable deployments
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Execute end-to-end digital customer communications and notifications using global platforms, managing mailing lists and tracking distribution.
Drive digital product activation and master data management in SAP and WoMDER to ensure complete, compliant, and accurate setups.
Provide daily operational support to global stakeholders and affiliates, resolving tool logic issues, ensuring data integrity, and maintaining audit readiness across platforms.
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Manage daily IT infrastructure and support operations, including servers, networks, firewalls, storage, backup systems, cloud services, endpoints, and business applications.
Monitor system availability, performance, capacity, and security to ensure reliable IT services.
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Generate insurance quotations based on customer needs and policy requirements.
Prepare cover notes for approved insurance policies.
Request necessary documents from customers, such as grants, vehicle photos, transfer of ownership slips, and MYJPJ applications, to facilitate cover note issuance.
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Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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